Last updated: 09.02.2019 – Privacy Policy provided by Legal123

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy and website disclaimer, govern SarahJensen.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to SarahJensen.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and SarahJensen.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that SarahJensen.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments, testimonials or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), SarahJensen.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 21 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of SarahJensen.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

Your satisfaction is important to us.  Please see below for refund policies relating to specific offerings including event + workshop tickets, coaching and digital offerings.

SarahJensen.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

All refunds are made at the discretion of SarahJensen.com.au.

REFUND POLICY FOR WORKSHOP & EVENT TICKETS

Refunds are not available for workshops and events however tickets are transferrable.  If transferring the ticket to another party we ask that you contact sarah{at}sarahjensen.com.au at least 24 hours before the event and provide the name and email address of the person attending in your place.  We ask for these details so we know who to expect at the event and so we may email the guest prior to the event to confirm dietary requirements (if applicable) and event specific details (i.e. venue, parking + public transport local to the venue etc.).

DOWNLOAD AND USE OF eBOOKS, eCOURSES & ELECTRONIC PRODUCTS

Due to the instant download nature of digital products, refunds are not available on digital offerings from SarahJensen.com.au.

eBooks are delivered by digital download via a unique encrypted link which will be sent to you via email to the address that you supplied.

Soon after finalising your purchase, you should receive an email to the address you supplied. This will contain your unique download link. Please make sure you add sarah{at}sarahjensen.com.au to your safe senders list to ensure my emails don’t go to your junk mail folder. If you haven’t received my email within 24 hours please check your junk mail folder. Still no luck? Then please contact sarah{at}sarahjensen.com.au by email within 7 days of purchase.

Please note each eBook may only be downloaded once. Your unique digital link will be available for 7 days. After that time, or after use, the link will be disabled. Please make sure you save the eBook to a safe location.

eBooks purchased from SarahJensen.com.au are for your own individual, personal use only. The purchase of a single eBook grants a single person use of the eBook and the content may not be sold, broadcast, published, loaned, copied, distributed or otherwise shared, either privately or publicly, with other individuals or groups of people.

All content and imagery used on this website and within digital products are subject to Copyright © Sarah Jensen 2019. Content and/or imagery from publications may not be used without permission.

All images which are not original photographs taken by Sarah Jensen are used with permission via licence or consent. All persons depicted in images are for illustrative purposes only.

Content is meant for information/education purposes only and is based on my personal research and experience. Please check with your doctor, healthcare professional or relevant expert regarding the best treatment for you and your specific needs.

COACHING SERVICES

Sarah here – it’s really important to me that we’re a good fit for coaching and that you have a positive experience during our coaching sessions together.  As such here’s a plain English refund policy for coaching sessions.

SINGLE COACHING SESSION

If you book a single, one off coaching session full payment will be required at least 7 days prior to the session taking place.  Sessions not paid by that time will be rescheduled to a mutually convenient future date.

If you need to reschedule a session you must provide at least 24 hours’ notice in writing (by email sarah{at}sarahjensen.com.au.  Sessions cancelled or rescheduled with less than 24 hours’ notice will be forfeited and no refund will be provided.

Refunds are not available for sessions once the session has taken place.

COACHING SERIES

If you book a coaching series (at present the offering is for 6 x 60 minute sessions over a 3 month period) full payment, or your first instalment payment, must be received at least 7 days prior to the first session taking place.  If your payment is not received by that time your session will be rescheduled.

If you need to reschedule a session you must provide at least 24 hours’ notice in writing (by email sarah{at}sarahjensen.com.au.  Sessions cancelled or rescheduled with less than 24 hours’ notice will be forfeited and no refund will be provided.

Payment options are via PayPal for Australian and International clients or, alternatively, via bank transfer/direct deposit for Australian clients.  Details will be provided at the time of booking.

Instalment payment options are available for coaching series offerings as follows:

1 x payment of $1,665.00 Australian Dollars with payment to be made at least 7 days prior to our first coaching session.

3 x payments of $555.00 Australian Dollars with payment to be made at least 7 days prior to sessions 1, 3 and 5 of our 6 session series.

6 x payments of $277.50 Australian Dollars with each payment to be made at least 7 days prior to each session.

If, at the end of your first coaching session in the series, you are not completely satisfied with your coaching experience, the coaching series can be cancelled and any payment made by you for that coaching series will be refunded to you, less $277.50 Australian Dollars in payment for that first session.  Once session 2 is booked and paid for you are committing to the 6 session coaching series in its entirety.  If you choose to withdraw from the coaching series after that time you are responsible for making all coaching series payments and no refunds will be provided.

LINKS TO OTHER WEBSITES

SarahJensen.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between SarahJensen.com.au and the owners of those websites. SarahJensen.com.au takes no responsibility for any of the content found on the linked websites.

SarahJensen.com.au’s website may contain information or advertisements provided by third parties for which SarahJensen.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, SarahJensen.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. SarahJensen.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of SarahJensen.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At SarahJensen.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. SarahJensen.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

SarahJensen.com.au may be required, in certain circumstances, to disclose information in good faith and where SarahJensen.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of SarahJensen.com.au. SarahJensen.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then SarahJensen.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. SarahJensen.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

SarahJensen.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and SarahJensen.com.au concerning your use and access to SarahJensen.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

EDUCATION OR LIFE COACHING

By using our services, you agree that SarahJensen.com.au is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold SarahJensen.com.au liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by SarahJensen.com.au.

All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and SarahJensen.com.au takes no responsibility for your actions, choices or decisions.

JURISDICTION

This agreement and this website are subject to the laws of South Australia and Australia. If there is a dispute between you and SarahJensen.com.au that results in litigation then you must submit to the jurisdiction of the courts of South Australia.

If you have any questions about any term of these Terms & Conditions, please contact us at sarah{at}sarahjensen.com.au. Thank you.